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Refund & Cancellation Policy

Last updated: July 11, 2026

This policy explains cancellations, refunds, and rescheduling for paid bookings and services purchased from Crizone Business Centre (a unit of Crizaze Business Services Private Limited).

Day Pass

  • Day passes are prepaid and non-refundable.
  • You may reschedule free of charge to another available date if you notify us before the booked date by email or phone.
  • Unused day passes are not refunded after the booked date has passed.

Day-Pass Flexi Packs

  • Flexi Packs (5, 10, or 20 day passes) are prepaid and non-refundable.
  • Validity runs from the purchase date — 30 days (5-day pack), 60 days (10-day pack), or 90 days (20-day pack). Unused days lapse at expiry and are not refunded.
  • Days do not need to be consecutive and can be used at either centre (Ambattur or Mogappair).
  • Passes are transferable: you may send a teammate in your place — just tell us the visitor’s name before the visit.
  • If you told us you’re coming on a particular day and plans change, moving that visit to another day within the validity window is free — notify us by phone, WhatsApp, or email before the day starts.

Meeting Rooms

  • Meeting-room bookings are prepaid. Cancellations made at least 24 hours before the slot are eligible for a reschedule; cancellations within 24 hours are non-refundable.

Virtual Office

  • Virtual office plans are billed annually and are non-refundable once the document pack (address agreement, NOC, utility bill) has been issued.
  • If we are unable to provide the agreed documents, or if a registration is rejected due to an error in the documents we prepared, you may request a refund within 30 days of purchase. This does not cover rejections caused by errors in information you supplied (e.g. PAN/name mismatches).

Other Services

  • Private office and dedicated desk plans are quoted and invoiced individually; refund terms are stated on each invoice/agreement.

How refunds are processed

  • Approved refunds are returned to the original payment method via Razorpay. Bank/payment-gateway charges already incurred may be deducted. Refunds typically reflect within 5–7 working days.

Contact

For any cancellation or refund request, contact us:

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