Skip to main content

Refund & Cancellation Policy

Last updated: 3 November 2026

This policy explains cancellations, refunds, and rescheduling for paid bookings and services purchased from Crizone Business Centre (a unit of Crizaze Business Services Private Limited).

Day Pass

  • Day passes are prepaid and non-refundable.
  • You may reschedule free of charge to another available date if you notify us before the booked date by email or phone.
  • Unused day passes are not refunded after the booked date has passed.

Day-Pass Flexi Packs

  • Flexi Packs (5, 10, or 20 day passes) are prepaid and non-refundable.
  • Validity runs from the purchase date: 30 days (5-day pack), 60 days (10-day pack), or 90 days (20-day pack). Unused days lapse at expiry and are not refunded.
  • Days do not need to be consecutive. Packs are used at our Ambattur centre; the Mogappair East centre closed on 5 August 2026 and packs bought while it was open are honoured at Ambattur for the rest of their validity.
  • Passes are transferable: you may send a teammate in your place; just tell us the visitor’s name before the visit.
  • If you told us you’re coming on a particular day and plans change, moving that visit to another day within the validity window is free. Notify us by phone, WhatsApp, or email before the day starts.

Private Cabin for a Day

  • Cabin-for-a-day bookings are prepaid. We confirm your cabin within 2 working hours of payment. If no cabin is free on your date, we will offer another date or refund you in full.
  • You may reschedule free of charge to another available date if you notify us before the booked date by email or phone.
  • Once confirmed, the booking is non-refundable, and unused bookings are not refunded after the booked date has passed.

Meeting Rooms

  • Meeting-room bookings are prepaid. Cancellations made at least 24 hours before the slot are eligible for a reschedule; cancellations within 24 hours are non-refundable.

Virtual Office

  • Virtual office plans are billed annually and are non-refundable once the document pack (address agreement, NOC, utility bill) has been issued.
  • If we are unable to provide the agreed documents, or if a registration is rejected due to an error in the documents we prepared, you may request a refund within 30 days of purchase. This does not cover rejections caused by errors in information you supplied (e.g. PAN/name mismatches).

Other Services

  • Private office and dedicated desk plans are quoted and invoiced individually; refund terms are stated on each invoice/agreement.

How refunds are processed

  • Approved refunds are returned to the original payment method via Razorpay. Bank/payment-gateway charges already incurred may be deducted. Refunds typically reflect within 5 to 7 working days.

Contact

For any cancellation or refund request, contact us:

WhatsAppBook now